Turn Every Austin Hotel Stay Into a Personalized Local Experience
Austin Hotel Concierge gives boutique hotels a branded, no-download guest experience that connects visitors with hotel services, airport transportation, local recommendations, events, and personalized itineraries — from booking through checkout.
Designed for independent and boutique hotels in Austin, Texas.
A hotel-branded Austin concierge guests can open from email, SMS, a QR code, or digital check-in.
More Than a Travel App. Your Hotel’s Digital Concierge.
Guests do not want another complicated app to download. They want quick answers, helpful local guidance, and an easier stay.
Austin Hotel Concierge puts your hotel’s information and Austin recommendations in one mobile-friendly experience. Guests can find parking, Wi-Fi, breakfast, check-in details, airport directions, restaurants, live music, activities, and events — all in a concierge designed around their stay.
Your hotel controls the brand, the information, the preferred partners, and the guest experience.
Help guests before they arrive
Give guests airport directions, rideshare guidance, parking information, weather preparation, check-in details, and Austin planning before they reach the hotel.
Promote your hotel services
Make Wi-Fi, breakfast, parking, valet, pool, gym, bar, room service, luggage storage, and front-desk contact easy to find.
Showcase Austin your way
Feature preferred restaurants, venues, tours, activities, and events while hiding outdated or unsuitable recommendations.
See the Guest Journey in 90 Seconds
Watch how a guest moves from booking confirmation to arrival, hotel services, Austin recommendations, itinerary planning, and checkout — all through one branded concierge experience.
From Booking to Checkout: The Austin Hotel Concierge
Product video — coming soon
A Guest Experience That Looks Like Your Hotel
Every hotel receives its own branded experience. Add your logo, colors, photography, welcome message, hotel services, contact details, preferred partners, and local recommendations.
The guest sees your property — not a generic travel marketplace.
A personalized welcome screen with the hotel brand, stay dates, hotel address, and the next best actions.
Guests can quickly find Wi-Fi, breakfast, parking, pool hours, pet policies, luggage storage, and front-desk contact information.
Help guests plan their journey from Austin-Bergstrom International Airport to the hotel.
Show curated Austin restaurants, live music, activities, neighborhoods, and events near the hotel.
Guests can create, edit, save, reorder, and share an Austin itinerary based on their interests and stay dates.
Hotel staff can update services, approve recommendations, feature preferred partners, and hide outdated information without developer assistance.
Connect the Guest Experience to the Booking Journey
For hotels using Cloudbeds, Austin Hotel Concierge is designed to connect the reservation journey with the guest experience.
When a reservation is created or confirmed, the hotel can send a secure, hotel-branded concierge link through an approved email, SMS, guest-messaging, or automation workflow. Guests can begin preparing for their Austin stay before they arrive.
The planned workflow can support:
- • Reservation confirmation
- • Secure guest concierge links
- • Arrival and departure dates
- • Pre-arrival transportation guidance
- • Hotel services and check-in information
- • Reservation updates
- • Cancellation handling
- • Pre-arrival and arrival-day messaging
- • Hotel-level data separation
- 1Cloudbeds reservation
- 2Secure guest session
- 3Hotel-branded concierge link
- 4Pre-arrival planning and hotel information
- 5In-stay recommendations and itinerary
Cloudbeds integration availability depends on the hotel’s Cloudbeds account, API access, approved integration method, and messaging setup. Contact us to confirm the right implementation for your property.
Put Your Hotel’s Most Important Information One Tap Away
Guests should not have to search through old emails or printed binders to find basic hotel information. Give guests one mobile-friendly place to find:
- • Check-in and check-out
- • Early arrival and late departure
- • Parking and valet
- • Wi-Fi
- • Breakfast hours
- • Restaurant and bar
- • Pool, gym, and spa
- • Room service
- • Pet policy
- • Luggage storage
- • Accessibility information
- • Transportation
- • Hotel promotions
- • Local hotel events
- • Front-desk contact
- • Frequently asked questions
Your staff can edit, approve, publish, hide, and update information without waiting for a developer. Each hotel controls its own services, promotions, preferred partners, and guest-facing content.
Help Guests Experience Austin Like a Local
Austin is not one-size-fits-all. A weekend guest, a family, a business traveler, and a music fan need different recommendations.
The concierge can help guests discover experiences based on their stay dates, interests, budget, transportation preferences, party size, walking tolerance, and accessibility needs.
Neighborhood examples: Downtown, Rainey Street, East Austin, South Congress, Zilker, West Campus, UT, Mueller, The Domain, and the airport area.
Recommendations can include source information, last-verified dates, booking links, price ranges, accessibility notes, and hotel-preferred partner labels where available.
Make Austin’s Big Events Easier for Guests
During SXSW, ACL Festival, Formula 1, UT events, conventions, concerts, and major festivals, guests need more than a list of places to visit.
They need help understanding traffic, parking, rideshare pickup, crowd levels, travel-time changes, ticket requirements, and alternative plans when an event is sold out or a venue is closed.
SXSW
Help guests plan transportation, reservations, event timing, and alternatives during one of Austin’s busiest periods.
ACL Festival
Give guests practical guidance for getting to Zilker, returning to the hotel, and finding alternative experiences.
Formula 1 at COTA
Help visitors understand travel time, transportation, parking, and planning considerations for Circuit of the Americas.
UT and convention events
Support business travelers, families, students, alumni, and visitors attending events near downtown and the University of Texas.
Event schedules, traffic, prices, availability, and venue information can change. Guests are encouraged to verify current details before traveling.
From Booking Confirmation to Checkout
1. After booking
The guest receives a hotel-branded concierge link through email, SMS, QR code, or digital check-in.
2. Before arrival
The guest reviews check-in details, parking, airport transportation, weather guidance, and Austin activities.
3. During the stay
The guest accesses hotel services, local recommendations, event guidance, directions, and a personalized itinerary.
4. After checkout
The hotel can request feedback, invite the guest to review the property, or share future recommendations — with appropriate communication consent.
The experience is designed to extend the hotel relationship beyond the front desk while keeping the hotel brand at the center of the stay.
See What Guests Actually Need
A digital concierge should do more than look good. It should show your team what guests are using and where they need help. Hotel-level analytics can help you understand:
- • Concierge activations
- • QR-code scans
- • Email and SMS access
- • Hotel-service views
- • Airport transportation views
- • Itinerary creation
- • Recommendation clicks
- • Restaurant and activity referrals
- • Saved and shared itineraries
- • Guest questions
- • Guest feedback
- • Incorrect-information reports
- • Popular Austin categories
- • Frequently requested hotel information
Use guest engagement data to improve pre-arrival communication, update hotel information, refine local recommendations, and identify opportunities to promote hotel services.
Analytics should be configured to minimize unnecessary personal information and keep each hotel’s data separate.
Built for Trust, Not Just Convenience
Guests rely on hotel recommendations and arrival information. That means accuracy and privacy matter. Austin Hotel Concierge is designed to support:
- • Hotel-controlled content
- • Staff approval workflows
- • Source and verification dates
- • Content expiration
- • Guest reporting of incorrect information
- • Secure hotel-level data separation
- • Expiring guest access links
- • Minimum necessary guest data
- • Consent records for optional email and SMS
- • No payment-card storage
- • No alternative accommodation recommendations after booking
- • Accessibility-oriented design
- • Privacy, terms, AI, and affiliate disclosures
Specific integrations, data practices, security controls, and legal requirements should be reviewed and configured for each hotel. This website does not constitute legal advice or a guarantee of regulatory compliance.
Start With a Focused Austin Pilot
We are inviting a limited number of Austin boutique hotels to test a branded digital concierge with their guests. Pilot pricing starts at:
After the pilot, hotels can continue with an Essential, Growth, or Managed plan based on their property size, messaging needs, content support, integrations, and reporting requirements.
Final pricing depends on property requirements, setup scope, Cloudbeds access, messaging volume, managed content, and custom integrations.
$399 per month
plus a one-time setup fee
- 90-day pilot
- One hotel property
- Branded mobile concierge
- Hotel services
- Austin recommendations
- QR codes
- Email concierge link
- Basic analytics
- Cloudbeds integration review
Frequently Asked Questions
From Reservation to Personalized Austin Experience
Help guests before arrival
Airport guidance, parking, check-in details, and what to expect — delivered as soon as the reservation is confirmed.
Make property information easy to find
Mobile-friendly hotel services, house rules, amenities, and FAQs — always available, no app download required.
Help guests explore Austin
Relevant restaurants, live music, events, and neighborhoods — personalized to each guest and each stay.
Stay connected after checkout
AI email campaign assistants and future-stay invitations — always with proper guest communication consent.
See Your Hotel’s Austin Concierge in Action
Book a short demonstration and we will show how your hotel could welcome guests, promote hotel services, connect pre-arrival planning with the booking journey, and help visitors experience Austin.
Request a Hotel Demo
Give Guests a Better Way to Experience Austin
Make hotel information easier to access, help guests plan with confidence, and turn your local knowledge into a branded digital experience.